Question 1

How quickly can care begin?

Accepted Answer

For most non-critical services we deploy within 4–8 hours of confirmation. Critical / ICU-at-home is possible within 3–6 hours in metros.

Question 2

Are your nurses qualified?

Accepted Answer

All our RNs are GNM or B.Sc Nursing qualified, background-verified, trained in home-care protocols and reviewed monthly.

Question 3

Do you serve outside metros?

Accepted Answer

Yes — we currently operate across Pune, Mumbai, Bengaluru, Hyderabad, Kolkata, Bhubaneswar, Ranchi, Goa and expanding. Call us to check your PIN.

Question 4

How is pricing decided?

Accepted Answer

We share a personalised plan after a free 10-minute consult. Pricing depends on skill level, hours, equipment and clinical complexity.

Question 5

Can I hire only for the night?

Accepted Answer

Absolutely. 12-hour night shifts, 24-hour attendants and hourly nurse visits are all available.

Question 6

Do you work with insurance?

Accepted Answer

We provide detailed invoices, claim-ready documentation and coordinate with most major insurers on cashless / reimbursement plans.

Question 7

How do you handle emergencies?

Accepted Answer

Every case has an assigned care manager reachable 24×7. Escalations reach a consultant physician within minutes and, if needed, we coordinate ambulance transfer.

Question 8

Can I change the assigned caregiver?

Accepted Answer

Yes — comfort matters. A single call to your care manager will initiate a swap, usually within 24 hours.

Answers, honestly.